Need Help? We Got You!

No, BuyBlox isn’t a scam. We’ve delivered thousands of orders and most players get their items fast without any problems. You can even check real reviews on our Trustpilot page here: https://www.trustpilot.com/review/buyblox.gg. If you ever need help, our support is always here for you.

After completing your purchase, follow these simple steps:

1. Enter your username - Provide your correct Roblox username
2. Add our bot - Accept the friend request
3. Join the server - Join the private server link
4. Receive your items - Our bot will trade you instantly!

For a more detailed explanation with a video tutorial, please visit our Tutorial page or the articles below.

Restocks happen a few times a day! Items come back as soon as we get more stock.
Keep checking the site — we restock quickly.

Order not found can happen due to a few reasons:

• Manual Delivery Required – Items like Aquatic Index, Radioactive Index, or anything tagged “Manual Delivery” are delivered by a staff member. Just send your username and order number in live chat and we’ll deliver it 24/7.
• System Maintenance – Sometimes Roblox or the game updates, and we have to pause the system for a bit. If you’re unsure, just message support and we’ll let you know if maintenance is happening.
• Claim link expired – In very rare cases you might need to generate a new claim link. Simply go to http://claim.buyblox.gg/, enter your order number and email, and it’ll generate it for you!

Sometimes a lot of people claim at the same time, and you get put in a queue. When the people before you finish their orders, it becomes your turn and the bot or site will let you in. In very rare cases, if you lost connection during the process, you might need to refresh the claim page or rejoin the game to get back in the queue.

You do not have permission to join this experience (also known as Roblox Error Code 524) usually happens because of your account’s privacy settings or because the game you’re trying to join is a private server that requires entry through private server link.

Make sure you’ve added the bot as a friend. Just send it a friend request, then go back to the claim page and click “I’ve sent a friend request” — it will accept you instantly!

Especially if your account is under 13, you must add the bot as a friend before joining the private server, otherwise it won’t let you in due to Roblox restrictions.

For Steal A Brainrot, since orders are exclusive and handled one player at a time to prevent others from stealing, you must join the bot’s server using the private link on the claim page, not through the Roblox website.

If the bot won’t accept your friend request, it’s usually because of one of these reasons:

1. Wrong Roblox account – You might be using a different Roblox account than the one you entered on the claim page. Switch to the correct account and try again.
2. Wrong bot added – Make sure you’re adding the correct bot shown on the claim page.
3. Bot is handling multiple requests – In rare cases, the bot is accepting several friend requests at once. Roblox limits how many it can accept, so you may need to wait a few minutes.

If we fail to deliver your items within 24 hours, you are eligible to request an instant refund. Please keep in mind that if your order was already delivered and completed, we cannot offer a refund. refunds are only available for orders that were never claimed.

If you received the error "Your card was declined. Try again or use a different payment method," it usually means your bank or card issuer has stopped the transaction. This is rarely an issue with our website itself. Common reasons for this include:

• Incorrect Information: A typo in the card number, CVV (security code), or expiration date.
• Billing Address Mismatch: The zip/postal code you entered does not match the one your bank has on file.
• Bank Security Flag: Banks sometimes flag online purchases for digital goods as "unusual activity" to protect you.
• Insufficient Funds: The account may not have enough balance to cover the total.

If you believe you didn't make a mistake, please contact your bank to solve the issue